Year In Review

Airservices year in review

In 2018–19, we focused on delivering distinctive value to our customers and industry, while keeping our skies safe and minimising the impacts of our operations on the community and the environment.

3,584*

Employees

1,034*

Operational air traffic controllers

858*

Operational aviation rescue firefighters

11%

of the earth’s airspace, managed by 2 Air traffic control centres

29

Air traffic control towers

26

Aviation rescue firefighting service stations
* As of 30 June 2019

Our Purpose

We provide safe, secure, efficient and environmentally responsible services that are valued by the aviation industry and community.

Managing Complexity

2 of the top 20 busiest routes globally.

OAG Punctuality League 2019: 12 months to February 2019

+4M

Air traffic movements

+160M

Passenger movements

21

Lives saved

0.0

Significant Attributable Safety Occurrences

468

Aircraft occurrences responded to by aviation rescue firefighters

32

Times our aviation rescue firefighters supported local communities in times of emergencies

42 seconds

Median arrival airborne delay

< 3.8 minutes

Arrival Airborne Delay experienced by 3 in 4 aircraft

99.9%

Aviation Rescue Fire Fighter Service readiness

2%

Price reduction introduced 1st July 2019

3,000

Low‐volume general aviation operators provided services at no cost

$2.5M

In fees waived for not-for-profit aeromedical operators

We made customer-centric decisions and continuously improved our business.

8.2%

Return on assets

1.2%

Growth in airways revenue

4.3%

Below target operating cost per instrument flight rules flight hour

11 point

Improvement in industry advocacy score*

13%

Improvement in lost time injury frequency rate

$62.4M

Net Profit After Tax
*Compared to 2017–18

We embrace innovation and invest in technology to deliver valued outcomes to the industry.

Air Traffic Management service facilities in Sydney, Melbourne, Perth and Brisbane were switched over to the Civil Military Air Traffic Management (CMATS) voice communication system.

Commenced design and prototype of a Tower continuity service for Sydney

Year at a glance

year at a glance timeline 2018-19 year at a glance timeline 2018-19

Our 3 Key Investment Programs

$1B+

of future benefits for the industry from OneSky

$52M+

of future benefits for the industry from A-CDM

$22M+

of future benefits for the industry from LR-ATFM