As the air navigation service provider responsible for 11 per cent of the global airspace, we are uniquely positioned to work with industry, government stakeholders and our regional neighbours to drive innovation and deliver value
| KPI results | 2016-17 Result | 2017-18 | 2018-19 Target | 2018-19 Result |
||
|---|---|---|---|---|---|---|
| Arrival airborne delay (high-volume operations) The median (and 75th percentile) excess time incurred during the arrival airborne phase of flight in reference to the estimated time of arrival for high-volume operations. Brisbane, Melbourne, Perth and Sydney are defined as high-volume operating environments. | Median (minutes) | 0.6 | 0.6 | 0.6 | 0.7 | |
| 75th percentile (minutes) | 3.5 | 3.5 | 3.4 | 3.8 | ||
| Industry advocacy score Measures our customer advocacy as determined by the net promoter score. | -39 | -36 | -20 | -25 | ||
Analysis
Results for both the median and 75th percentile arrival airborne delay were 6 and 24 seconds higher than the targets. This is because we
worked to minimise the impacts of significant weather events and increased traffic demands in Sydney, Melbourne and Brisbane. The 2019 Industry Advocacy Survey recorded an improvement of 11 points on the 2017-18 survey, demonstrating an improvement in stakeholder perceptions over the past 12 months. We are continuing to build on our performance in this area through new stakeholder engagement strategies. Our performance against these indicators, ensure we continue to be valued and accountable.
Achievements
Our major achievements for the year included:
- completing the Digital Aerodrome Services (DAS) Roadmap, which will help our air traffic controllers enhance service delivery and resilience and improve safety outcomes.
- commencing implementation of our network management technologies including, Airport Collaborative Decision Making (A-CDM), which is an information sharing capability that will increase overall operational efficiency.
- an industry world first, commencing the implementation of Long Range Air Traffic Flow Management (LR-ATFM) focusing on the overall efficiency of the network while also providing environmental benefits.
- supporting new airport developments through airspace design and consultation of the airports master plan for Sunshine Coast and the early airspace design work for Western Sydney and Melbourne. Construction has commenced on the new infrastructure, procedures and airspace design to support the new Brisbane parallel runway.