Performance > Industry Outcomes

Performance criterion - Industry Outcomes

As the air navigation service provider responsible for 11 per cent of the global airspace, we are uniquely positioned to work with industry, government stakeholders and our regional neighbours to drive innovation and deliver value

KPI results2016-17
Arrival airborne delay (high-volume operations)
The median (and 75th percentile) excess time incurred during the arrival airborne phase of flight in reference to the estimated time of arrival for high-volume operations. Brisbane, Melbourne, Perth and Sydney are defined as high-volume operating environments.
Industry advocacy score
Measures our customer advocacy as determined by the net promoter score.


Results for both the median and 75th percentile arrival airborne delay were 6 and 24 seconds higher than the targets. This is because we
worked to minimise the impacts of significant weather events and increased traffic demands in Sydney, Melbourne and Brisbane. The 2019 Industry Advocacy Survey recorded an improvement of 11 points on the 2017-18 survey, demonstrating an improvement in stakeholder perceptions over the past 12 months. We are continuing to build on our performance in this area through new stakeholder engagement strategies. Our performance against these indicators, ensure we continue to be valued and accountable.


Our major achievements for the year included:

  • completing the Digital Aerodrome Services (DAS) Roadmap, which will help our air traffic controllers enhance service delivery and resilience and improve safety outcomes.
  • commencing implementation of our network management technologies including, Airport Collaborative Decision Making (A-CDM), which is an information sharing capability that will increase overall operational efficiency.
  • an industry world first, commencing the implementation of Long Range Air Traffic Flow Management (LR-ATFM) focusing on the overall efficiency of the network while also providing environmental benefits.
  • supporting new airport developments through airspace design and consultation of the airports master plan for Sunshine Coast and the early airspace design work for Western Sydney and Melbourne. Construction has commenced on the new infrastructure, procedures and airspace design to support the new Brisbane parallel runway.

Case Study

OneSKY Program

Significant progress has been made on the OneSKY Australia Program in the last financial year, with Airservices delivering a number of key milestones. The program remains on track to deliver the most modern and advanced air traffic management platform in the world – the civil and military air traffic management system (CMATS).

The new voice communication system was commissioned in Brisbane and Melbourne air traffic service centres, and the Perth and Sydney terminal control units. These are enabling greater efficiency of our air traffic resources and minimising service disruptions through more flexible and scalable communications between aircraft and air traffic controllers. The delivery of this milestone was significant for OneSKY as controllers are now using the first part of CMATS technology. Construction has commenced at both the Melbourne and Brisbane air traffic service centres, marking the beginning of modernised facilities to provide air traffic services to airspace users.

Construction at the Perth terminal control unit is expected to start in 2019–20. We continue to engage with our customers on the tangible benefits of OneSKY and other future services provisions. We have adopted a more targeted and detailed approach to engagement, which ensures that the industry is well prepared for the introduction of CMATS, both from a business readiness and benefits realisation perspective. The benefits of the OneSKY program is estimated at more than $1 billion for the industry.