Corporate overview

Our purpose

To provide safe, secure, efficient and environmentally responsible services that are valued by the aviation industry and community.

Our ambition

To be the industry partner for keeping skies safe and delivering distinctive value.

Our role

Airservices was established by the Air Services Act 1995 (Cth) (the Act), and is a government-owned organisation. We are designated as a corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013 (Cth) (PGPA Act). Our primary role, as defined under the Act, is to:

  • provide facilities and services for the safety, regularity and efficiency of air navigation within Australian-administered airspace. This includes providing air traffic services, aviation rescue firefighting services, aeronautical information, radio navigation and telecommunications services.
  • promote and foster civil aviation in Australia and overseas.

In undertaking our functions we regard the safety of air navigation as our most important consideration, and protect the environment as far as practicable from the effects of aircraft operations.

We are funded through customer charges and capital raised from debt markets. Our prices are set by the Airservices Board after extensive consultation with industry and are subject to oversight by the Australian Competition and Consumer Commission (ACCC). Airservices does not receive any government funding.

We operate in accordance with the Act, the Australian Airspace Policy Statement 2018, the PGPA Act and the Minister’s Statement of Expectations (page 104).

A range of other legislation informs our operations. More information is available at

Who we are today

Our values

Our values reflect what is important to us at Airservices. Embedded and shared, our values guide our daily interactions with our customers, community and each other.

We are proud of our people and our contribution

We recognise, acknowledge and celebrate our achievements and milestones. We take pride in the contribution we make and are confident in the capability of our people. We speak up to ensure we are just as safe and secure tomorrow as we are today.

We achieve more together

Our collective efforts are more powerful than any individual. We cooperate across organisational boundaries to achieve the best outcome. We share knowledge through clear communication, foster collaboration and work towards a common goal.

We build relationships on trust and respect

We are professional in our work and interactions. We encourage diversity and value the difference it makes to our organisation. We actively listen to, communicate with and care for each other. We support each other to learn, grow, challenge and change.

We are authentic in our actions

We are committed to our vision. We act with integrity while delivering on our promises. We know our roles and accountabilities and how they contribute to our success. We take responsibility and are honest when making tough decisions.

We innovate for customer value

We put our customers at the centre of services and we work to deliver customer value and community benefit. We empower our people to exercise good judgement and develop better ways of working. We are resilient, flexible and we learn from mistakes to find solutions for our customers and community.

Organisational Structure

Figure 1: Airservices Australia business structure at 30 June 2019 Figure 1: Airservices Australia business structure at 30 June 2019

Our locations

Our head office is in Canberra, with our 3,584 employees dispersed across Australia. This includes:

  • over 1,300 air traffic management staff, working from two air traffic services centres (Brisbane and Melbourne), two terminal control units (Perth and Sydney) and 29 towers at international and regional airports.
  • over 850 aviation rescue firefighters supporting our services at 26 of Australia’s busiest airports.

Further details on our workforce is in Appendix D. More information about our facilities is available at

Our national facilities—as at 30 June 2019

Figure 2: Our national facilities—as at 30 June 2019 Figure 2: Our national facilities—as at 30 June 2019