Performance Overview - Airservices Annual Report 2018-2019

Performance > Overview

Our performance

Annual performance statement

As a corporate Commonwealth entity, our annual performance statement has been prepared in accordance with the PGPA Act. It accurately presents how we delivered against our key performance indicators (KPI) and four strategic pillars, outlined in our Corporate Plan 2018-19.

Our purpose

Our purpose is to provide safe, secure, efficient and environmentally responsible services that are valued by the aviation industry and community.

Performance outcomes

This section provides a detailed assessment of our 2018-19 performance against our KPIs and corporate plan initiatives.

Our KPIs provide a measure of our success and an analysis of our overall performance for 2018-19, demonstrating how we are fulfilling our purpose. Case studies provide supporting information on the efforts that have influenced our performance outcomes.

Our 2018–19 plan on a page

Our purpose

To provide safe, secure, efficient and environmentally responsible services that are valued by the aviation industry and community.

Our ambition

To be the industry partner for keeping skies safe and delivering distinctive value.

Strategic pillars and initiatives

Service Excellence

OneSKY Program
Supporting Increased Airport Capacity
Digital Aerodrome Services
Environmental Impact of Aircraft Operations
New Services

Service Innovation

Airport Collaborative Decision Making
Long Range Air Traffic Flow Management
Network Management
Information Strategy Implementation.

Industry Leadership

Fostering and Promoting Civil Aviation

Organisation Agility

People
Digital Capability
Cyber Resilience.

Performance outcomes

Safe and secure

Our most important consideration is always the safety of air navigation.

Valued and accountable

We deliver services that are valued by our customers and are environmentally responsible.

Efficient and commercial

We make customer-centric and commercially rigorous decisions and commit to continually improving the way we do business.

Innovative

We embrace and invest in innovation to build the Airservices of tomorrow.

KPIs

Safety	Industry outcomes	Business operations efficiency	Organisational capability	Financial stewardship
Significant attributable safety occurrences	Arrival airborne delay	Total cost per instrument flight rules flight hour	Employee engagement index	Net profit after tax
Lost time injury frequency rate	Industry advocacy		Inclusion index	Return on assets