Our Role

Our Purpose

To provide safe, secure, efficient and environmentally responsible services that are valued by the aviation industry and community.

Our Ambition

To be the industry partner for keeping skies safe and delivering distinctive value.

Our Role

Airservices is a government-owned organisation established by the Air Services Act 1995 (the Act). We are a designated corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013 (PGPA Act).

Our primary role, as defined under the Act, is to:

  • provide facilities and services for the safety, regularity and efficiency of air navigation within Australian-administered airspace. This includes providing air traffic services, aviation rescue fire fighting services, aeronautical information, radio navigation and telecommunications services.
  • promote and foster civil aviation in Australia and overseas

In undertaking our functions we regard the safety of air navigation as our most important consideration, and we protect the environment as far as practicable from the effects of aircraft operations.

We are funded through customer charges for our services and by capital raised from debt markets. The Airservices Board set our prices, after extensive consultation with industry and oversight by the Australian Competition and Consumer Commission (ACCC). The aviation industry was directly impacted by the COVID-19 pandemic, leading to a 91 per cent reduction in revenue. As a result, we have received government assistance to support the industry, which is outlined in this report.

We operate in accordance with the Act, the Australian Airspace Policy Statement 2018, the PGPA Act and the Minister’s Statement of expectations. A range of other legislation informs our operations.

More information is available at www.airservicesaustralia.com/acts-and-regulations.

How We Do Our Role

Our values reflect what is important to us at Airservices. Embedded and shared, our values guide our daily interactions with our customers, community and each other.

We are proud of our people and our contribution

We recognise, acknowledge and celebrate our achievements and milestones. We take pride in the contribution we make and are confident in the capability of our people. We speak up to ensure we are just as safe and secure tomorrow as we are today.

We build relationships on trust and respect

We are professional in our work and interactions. We encourage diversity and value the difference it makes to our organisation. We actively listen to, communicate with and care for each other. We support each other to learn, grow, challenge and change.

We innovate for customer value

We put our customers at the centre of services, and we work to deliver customer value. We empower our people to exercise good judgment and develop better ways of working. We are resilient, flexible and we learn from mistakes to find solutions for our customers.

We achieve more together

Our collective efforts are more powerful than any individual. We cooperate across organisational boundaries to achieve the best outcome. We share knowledge through clear communication, foster collaboration and work towards a common goal.

We are authentic in our actions

We are committed to our vision. We act with integrity while delivering on our promises. We know our roles and accountabilities and how they contribute to our success. We take responsibility and are honest when making tough decisions.

Our Locations

Our head office is in Canberra, with our 3,655 employees dispersed across Australia. This includes:

  • over 1,300 air traffic management employees, working from two air traffic services centres (Brisbane and Melbourne), two terminal control units (Perth and Sydney) and 29 towers at international and regional airports
  • over 880 aviation rescue fire fighters supporting our service at 26 of Australia’s busiest airports.

Further detail on our workforce is included in our diversity profile section, and more information about our facilities is available at https://www.airservicesaustralia.com/about-us/about-our-operations/facilities.