Our purpose, as defined in the Air Services Act 1995, is to:
- provide facilities and services for the safety, regularity and efficiency of air navigation within Australian-administered airspace
- promote and foster civil aviation in Australia and overseas.
In performing our functions and in accordance with the Act, we must:
- regard the safety of air navigation as the most important consideration
- as far as practicable, protect the environment from the effects of, and the effects associated with, aircraft operations.
In simple terms, we exist to connect people with their world safely.
The key services we provide to fulfil our purpose are:
Air traffic management services
Focused on safe, predictable, and efficient air navigation services. We are always working behind the scenes to ensure that all aircraft make it safely to their destination when operating into, around and out of Australian aerodromes and in Australian-administered airspace. This includes aeronautical information, radio navigation, and telecommunication services.
Aviation Rescue Fire Fighting (ARFF) services
Focused on being safe and effective aviation first responders. We are always on stand-by to rescue people and property from an aircraft crash or fire, and from other fires and emergencies at airports.
Enabling services
Focused on providing the infrastructure and services necessary for our frontline teams to succeed. We build and sustain the broad capabilities every organisation needs to thrive through engaging with stakeholders, managing our workforce and facilities, establishing strategic suppliers, and delivering projects.
Our people and culture
Airservices is committed to ensuring our workplaces are diverse inclusive and respectful. We proudly celebrate, the culture and traditions of our people.
Core to this commitment is our cultural transformation: continuously improving and building a culture in which all our people feel included and can bring their whole selves to work.
Our aspiration is to reflect a reconciled and inclusive Australian society where all our employees, our customers and our communities live and grow together in harmony.
One way we understand our people and culture is through our people engagement score, which measures levels of motivation and enthusiasm towards Airservices.
Our values
Safe always
Safe skies
Safe people
Focused
Inclusive
Caring
Service first
Serving our people
Serving our customers
Love what we do
Purpose driven
Capable
Valued
Work as one
Trusting
Respectful
Collaborative
Own it
Outcome focused
Accountable
Empowered
Our values reflect what is important to us at Airservices Australia. Embedded and shared throughout the organisation, they guide our daily interactions with our customers, communities and each other.
Environment, social and governance
We are further embedding environmental, social and governance (ESG) principles into our ways of working to ensure we are stewards of the environment, good corporate citizens, and are led by accountable leadership with transparent and robust governance.
Our commitment, as far as practicable, is to protect the environment from the effects of, and effects associated with, aircraft operations. Our aspiration is to foster an Australian aviation industry that maintains its social licence to operate, and where all stakeholders benefit from the value aviation brings to our nation.
We recognise that aircraft noise can have detrimental impacts on communities. We are committed to genuine and transparent engagement with our communities and industry stakeholders to shape sustainable solutions for managing aircraft noise.
Our commitment extends to responsible management of the environmental effects of our historical operations including per- and poly-fluoroalkyl substances (PFAS) and asbestos-contaminated sites.
We have a robust corporate governance model with a focus on evolving in response to obligations and expectations from our owner, our customers and communities.
We have a risk-management framework that includes managing the key risks set out in the Risk oversight and management section.