Over the next 2 years we are investing in our people, our services and our processes to ensure the needs of our customers and communities are met, improving our service flexibility and performance.
Prioritising service-level upgrades and aerodrome expansion
Establishing essential services to match our customer needs, while balancing outcomes for all our stakeholders.
Key activities
- Supporting industry expansion at Western Sydney International Airport, while delivering a balanced outcome for all stakeholders.
- Community engagement through continuous improvement of our processes to deliver noise and flight-path-change information to the community through active engagement such as the Noise Action Plan for Brisbane.
- Ballina approach and aerodrome services enhancements to improve safety.
- Establishing Kalgoorlie Aviation Rescue and Fire Fighting service.
- Pilbara region opportunities to enhance our capabilities and operations, and improve safety in Western Australia.
- Airspace standardisation to increase flexibility and enable better management of our skies, including volume, flow and optimising runway use.
Unpredictable and evolving environment
Increasing community expectations
Traffic pattern volatility
Zero significant attributable safety occurrences
100% planned aerodrome capacity delivered
People engagement score
Community acceptance of the value of aviation
Prioritising our people and cultural transformation
Creating a work environment that is diverse, inclusive, and respectful – where our people feel proud and empowered to reach their full potential. We will continue to develop and enhance our culture, with a focus on creating an employee experience that attracts, retains and nurtures the outstanding talent shaping our future.
Key activities
- Cultural transformation through embedding a culture of trust, care and accountability by adopting all recommendations from the Elizabeth Broderick & Co. 2023 Progress Review. We will also continue to develop and embed our reconciliation action plan as well as other key diversity and inclusion activities.
- Talent and capability enhancement through building and supporting development for our workforce with strategic workforce planning, thereby advancing skills and capabilities, and cultivating the critical competencies to enable succession planning and manage talent risks.
- Workforce resilience through building our workforce capability to deliver services by recruiting additional air traffic controllers and fire fighters, and optimising the deployment and availability of existing workforces.
Elizabeth Broderick & Co. 2023 Progress Review
Airservices commissioned Elizabeth Broderick & Co (EB&Co) in 2019 to undertake a review into workplace culture, to better understand what we needed to do to ensure Airservices is a diverse, inclusive and respectful workplace for all our people. In 2022, we invited EB&Co to undertake a review of our progress and provide insights into the execution of our ongoing cultural transformation. Our response plan forms part of our key activities.
Changing workplace relationships
Fostering the drive towards zero harm
People engagement score
Prioritising the systems and processes renovation
Improving customer outcomes by improving our ways of working and digital simplification.
Key activities
- National operations management centre (NOMC) providing a national focus to network operations, enhancing network management and planning, and disruption response capability.
- Air traffic flow management (ATFM) identifying and managing demand and capacity imbalances both at airports and in airspace volumes to reduce airborne delays.
- Modernising endorsements ensuring our services are resilient to the day-to-day challenges by improving the way our air traffic controllers and technical officers maintain and develop operational competencies.
Predictable and reliable services
Traffic volatility
100% planned aerodrome capacity delivered
Community acceptance of the value of aviation
Prioritising service digitalisation
Making significant investments into digitalising our services to realise safety and efficiency benefits for our organisation and the Australian aviation industry.
Key activities
Transition and change management for our service digitalisation initiatives including:
- Aeronautical information management
- Airport collaborative decision making (A-CDM)
- Digital twin
- OneSKY.
Predictable and reliable services
100% planned aerodrome capacity delivered