Key activities

Our strategy responds to today’s challenges over the next 2 years, while preparing for and responding to tomorrow’s challenges.

Responding to today’s challenges

Short-term priorities

We are enhancing our service performance through building resilience and flexibility to meet the needs and expectations of our customers and community.

We will continue to build service resilience and sustainability to match the needs of our customers. A fundamental aspect to this will be our cultural transformation. This cultural shift is crucial for our people to reach their full potential. We will deliver on our workforce plan, ensuring the right people with the necessary skills are available to deliver resilient services.

We will drive continuous improvement in our ways of working, implementing service-level upgrades to deliver safe, efficient and scalable air navigation and ARFF services. To meet the structural shifts in the aviation market and provide a more streamlined experience for our frontline teams, customers and partners; we will continue to mature our business model, modernise our systems and processes and collaborate with industry partners.

We will focus on delivering timely, meaningful and transparent engagement, in line with evolving community expectations, working with our customers and the community to minimise the impact of aviation operations on the environment and communities.

Supporting sustainable industry expansion, we will invest in capabilities and infrastructure to provide new services to Western Sydney International Airport.

We will foster new partnerships to support achievement of these performance outcomes, working to be efficient and effective in our internal service delivery, and laying the foundations to respond to tomorrow’s challenges.

Preparing for and responding to tomorrow’s challenges

Medium-term priorities

We are sustaining our service performance levels and transforming how we deliver our services through digitalisation and automation.

We are embracing new technologies that will enable us to deliver our services more effectively, support future air traffic growth and meet national security imperatives through prioritising digital investments such as digital aerodrome services and implementing our core investments of OneSKY and the Enterprise Network Modernisation Program.

We will continue to implement new and emerging technologies for our next-generation services such as progressing fleet renewals for our ARFF services, facility upgrades for our frontline teams and investment in intelligent systems to manage increased airspace complexity and evolve the aviation value chain to deliver a better overall passenger experience.

While this is happening, we will continue to build a pipeline of talent ready to navigate future industry, technology, regulatory and workforce trends.