Delivering services today while transforming for tomorrow is key to our success.
In our vital role as a key service provider in the Australian aviation industry, we focus on providing safe, efficient and sustainable services as we connect people with their world safely.
Our performance influences the safety, regularity and efficiency of the whole industry. We strive to increase the resilience and flexibility of all our services to match our customer needs and to improve month-to-month service consistency, particularly around peak periods of travel. In providing these services, we regard the safety of air navigation to be the most important consideration, while protecting the environment from the effects of aircraft operations as far as practicable.
We continue to monitor economic and geopolitical uncertainties that may result in some volatility in the demand
for services. We continue to see changes in operators in the domestic and international markets competing on key routes.
Our performance influences the safety, regularity and efficiency of the whole industry.
Today’s challenges
Unpredictable and evolving environment
The travelling public expect our industry to provide predictable and reliable services within an unpredictable and evolving environment. They expect to make their journeys on time and disruption free. Continued industry-wide effort to improve performance will be crucial to meeting those expectations and improving people’s overall view of the industry. We recognise that our performance contributes to overall industry performance through providing predictable and reliable aerospace and ARFF services.
Increased community expectations
People’s views of the aviation industry are affected by the impacts of noise associated with aircraft operations. Increasing community expectations for engagement and action have brought additional scrutiny of the aviation industry’s ways of working. In response, we will continue to improve our community engagement practices and elevate the importance of community outcomes in remediating historical and future planned investments in growth.
Continued traffic volatility
We continue to see traffic volatility as our customers adapt their networks to meet the changing needs of the travelling public, respond to increased competition, and leverage their newly delivered aircraft capabilities. The ability to connect virtually for business purposes and the continued strong demand for leisure travel have resulted in a fundamental shift in traffic volumes and patterns from business-led to leisure-led, changing our revenue patterns. We now anticipate school holidays will be the busiest periods of the year, which will require us to change how we plan and operate.
Changed workplace relationship
Changes in societal expectations following the pandemic have resulted in a shift in workplace relationships between employees and their employers. People are now prioritising work–life balance and family commitments. We continue to invest in enhancing our culture, and promoting inclusion and diversity. Our employee value proposition must be compelling enough to attract and retain talent.
Tomorrow’s challenges
Growing long-term traffic
Over the medium to long term, we expect growth in both domestic and international traffic to return to more stable and sustainable traffic patterns. We anticipate growth opportunities will likely be driven by new technologies and aircraft types entering the market that are capitalised on by existing and new operators.
Evolving the aviation value chain
Industry collaboration will extend to evolving the aviation value chain, delivering a better overall passenger experience to the travelling public. This will involve close cooperation and integration between suppliers, service providers, airports and airlines. Key aspects will include the need for more decision-making and collaboration opportunities using real-time data and insights, removing pain points, and being proactive as new technologies and customers emerge in non-traditional areas.
Increasing airspace complexity
We continue to see an increase in airspace complexity as traditional and emerging aircraft types operate alongside each other, increasing congestion. Innovative and expanding use of uncrewed aircraft systems (UAS) and the introduction of urban air mobility (air taxis) will be increasingly valued as economic and decarbonisation benefits are realised and road traffic congestion continues to worsen. Government, regulators, air navigation service providers and industry need to collaborate and innovate to support pandemic recovery, maintain safety and ensure resilience.
Harnessing intelligent systems
New technology will also realise intelligent systems that have the potential to increase situational awareness and create hyper-personalised services for customers. Bringing together inputs from a range of different systems and assets, processing large-scale data sets, and simulating millions of scenarios will allow us to optimise our capabilities from individual assets through to international networks. We will use these technologies to transform our customer journeys while improving our financial sustainability.
Minimising environmental impacts
Decarbonisation benefits will assist the industry in minimising the environmental impacts of aircraft operations. The Australian aviation industry will collaborate to collectively become more efficient and environmentally sustainable, while balancing community expectations related to noise. Our industry is committed to net zero emissions with Airservices commited to meeting that target by 2050.