Year In Review

Airservices Year In Review

Through the COVID-19 pandemic, we have continued to keep our skies safe and deliver efficient services.

24%

Domestic Airline Traffic

68%

International Airline Traffic

8%

General Aviation

3M

Total Movements

Zero

Significant Attributable Safety Occurrences

2,401

Total ARFF Callouts

296

Aircraft Incidents Responded To By ARFF

16

Lives Saved

Financials

Like many across the aviation sector, our financial performance has been significantly impacted by the COVID-19 pandemic.

56.16%

Decline in Airways Revenue to $327M

$471M NLAT

Underlying Net Loss After Tax

$1.1B

Government Grant Assistance Received

$100M

Cost Savings Delivered

$578

Cost Per IFR Flight Hour

-2.1%

Return on Assets

Customer

We support a range of customers who derive value from our services.

71%

Customer Satisfaction Score

CMATS

Civil Military Air Traffic Management System Critical Design Review Complete

2

New State-Of-The-Art Air Traffic Service Centres (ATSC) in Melbourne and Brisbane

29

Drone Surveillance Units Installed At Airports

People

We are continuing our culture transformation journey to build a safe and inclusive workplace for all.

55%

Diversity Index

2000+

of Our Employees Operating On Covid-Resilient Rosters

60%

Employee Engagement Index

1000+

of Our Employees Can Work From Home

1.0

LTIFR Compared to 2.3 in FY2019-20

All

2020-21 Recommendations Actioned From The Review of Culture At Airservices Australia Report