Performance

Our strategic performance measures ensure we continue to be recognised as an industry leader and valued service provider.

Our performance outcomes

Our ambition is to significantly uplift our long-term performance through our change program. These performance outcomes embody our 2030+ organisational direction. In achieving this performance, we will need to balance the interests of all of our stakeholders which include communities, customers, government, our regulator, and our people. Our long-term performance outcomes are measured through our medium-term key performance indicators (KPIs).

Our key performance indicators

Our strategic performance is focused on medium-term enterprise-wide KPIs. These indicators will monitor how we are progressing in achieving our performance outcomes and ensure we continue to be recognised as an industry leader and valued service provider. The baseline is set using our most recent performance metrics and our targets drive improvement in our performance over time.

In achieving this performance, we will need to balance the interests of all of our stakeholders which include communities, customers, government, our regulator, and our people.

 

Table 1: Corporate plan KPIs
Performance outcomesKPIsBaselineTargets - FY2024-FY2028
Zero significant attributable
safety occurrences
Significant Attributable Safety Occurrences0Zero significant attributable
safety occurrences
100% Planned aerodrome
capacity delivered
Planned capacity delivered
as a percentage of time
82%
Sydney78%
Melbourne79%Meet planned capacity greater
than 85% of time as traffic grows
Perth82%
Brisbane93%
Airservices attributable cancellations24*
Sydney17
Melbourne0Monthly average, year-on-year improvement trending towards zero
Perth1
Brisbane6
Airservices attributable ground delay (hours)109
Sydney70
Melbourne0Monthly average, year-on-year improvement trending towards zero
Perth1
Brisbane38
30% Reduction in
cost to serve
Real price growth (5 year trend) < 0%Less than 0%
Return on assets> -7.0%Improve our return to match a reasonable rate over time
80% People engagementPeople engagement70%Improve engagement to be greater than 80% over time
Fostering the drive
towards zero harm
Total recordable injury frequency rate
(TRIFR)
10Less than 4
Lost time injury frequency rate (LTIFR)4Zero
Net zero emissions
by 2050
Net carbon emissions221,746
tCO2e
Reduce to 217,359 tCO2e by 2025-26 representing a 10% reduction from 2018-19 levels of 241,510 tCO2e
Significant environmental events0Zero significant environmental events
Community acceptance
of the value of aviation
Total annual change in movements
Total annual change in complainants
BaselineReduce number of complainants
relative to movements
Aircraft noise ombudsman complaints
investigations initiated

* To be confirmed by an independent audit

Enabling 30% increase in Australian air traffic movements measured through our successes in enabling industry growth particularly developments at WSI Airport, Perth, and Melbourne runways.