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From the chairman

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COVID-19 has accelerated the pace and scope of Airservices existing transformation agenda.

John Weber | Airservices Australia

Our Mission

Connecting people with their world safely

STRATEGIC PILLARS

Customers

Understand our industry’s needs and enhance our services to deliver a better experience with more value for those that consume our services. Read more

People

Create a thriving purpose and values-led organisation. Read more

Financials

Reform our revenue and cost model and financing structure to be more efficient, flexible and sustainable. Read more

While we expect domestic flights will steadily return to the skies over the course of 2021, international flights may take many years to return to something approaching pre-pandemic traffic levels.

LONG-TERM TRENDS

There are 6 key trends affecting the aviation industry that we will navigate over the life of the plan. READ MORE

INTELLIGENT SYSTEMS

INCREASING AIRSPACE COMPLEXITY

LONG-TERM GROWTH WITH SHORT-TERM VOLATILITY

ENVIRONMENT AND COMMUNITY

DEMAND FOR PERSONALIZED SERVICE

EVOLVING TRANSPORT ECOSYSTEM AND VALUE CHAIN

NOW

RESPONDING TO THE IMPACTS OF THE PANDEMIC AND BUILDING THE FOUNDATION FOR CHANGE

2022 - 23

TAILORING OUR SERVICE PERFORMANCE LEVELS TO THE NEEDS OF OUR CUSTOMERS AND COMMUNITY

2024 - 2025

TRANSFORMING HOW WE DELIVER OUR SERVICES THROUGH DIGITALISATION AND AUTOMATION

In simple terms, we exist to connect people with their world safely.