Our strategic performance measures ensure that we continue to be recognised as an industry leader and valued service provider.
We are driven to succeed by our people, technology, investments and the decisions we make.
We monitor our performance against a set of key performance indicators as outlined in the key performance indicators table below.
Our performance indicators are balanced against the broad criteria of safety, financial stewardship, operational efficiency, industry outcomes, and organisational capacity. They support, inform and drive our decision-making.
Through the decisions we make we ensure we are:
- Safe and Secure:
our most important consideration is always the safety of air navigation - Valued and accountable:
we deliver services that are valued by our customers and community that are environmentally responsible
- Efficient and commercial:
we make customer-centre and commercially rigorous decisions and commit to continually improving the way we do business - Innovative:
we embrace and invest in innovation to build the airservices of tomorrow.
Performance Criteria
Key Performance Indicators
Safety
2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 |
|
|---|---|---|---|---|---|
| Significant attributable safety occurrences (ATM) | 0 | 0 | 0 | 0 | 0 |
| Significant attributable safety occurrences (ARFFS) | 0 | 0 | 0 | 0 | 0 |
| Lost time injury frequency rate | <1.5 | <1 | <1 | <1 | <1 |
Financial Stewardship
2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 |
|
|---|---|---|---|---|---|
| Net profit after tax ($) | 55.7m | 53.5m | 54.9m | 51.3m | 51.4m |
| Return on Assets | 5.9% | 5.2% | 5.0% | 4.3% | 3.7% |
Business Operations / Efficiency
2019-20 | 2020-21 | 2021-22 | 2022-2023 | 2023-24 |
|
|---|---|---|---|---|---|
| Productivity: Total operating cost per IFR flight hour ($/hr) | 347 | 349 | 349 | 351 | 351 |
Industry Outcomes
2019-20 | 2020-21 | 2021-2022 | 2022-23 | 2023-24 |
|
|---|---|---|---|---|---|
| Arrival airborne delay (minutes)-Median (high-volume operations) | 0.6 | 0.6 | 0.6 | 0.4 | 0.4 |
| Arrival airborne delay (minutes) 75th percentile (high-volume operations) | 3.3 | 3.2 | 3.1 | 3.1 | 3.1 |
| Customer satisfaction | ≥70% | ≥70% | ≥80% | ≥80% | ≥80% |
Organisational Capability
2019-20 | 2020-2021 | 2021-2022 | 2022-23 | 2023-24 |
|
|---|---|---|---|---|---|
| Employee engagement index | > 2018-19 Result | > 2019-20 Result | > 2020-21 Result | > 2021-22 Result | > 2022-23 Result |
| Inclusion index | > 2018-19 Result | > 2019-20 Result | > 2020-21 Result | > 2021-22 Result | > 2022-23 Result |