Our 3 key strategic pillars – Customers, People and Owner – streamline our focus on delivering outcomes that ensure we continue to achieve our purpose and connect people with their world safely.

Our strategic performance measures ensure that we continue to be recognised as an industry leader and valued service provider. We are driven to succeed in areas of safety, capacity, cost efficiency, the environment and resilience. These support and inform our decision-making.

We monitor our performance against a set of key performance indicators as outlined in Table 1.

Table 1: Corporate Plan KPIS

Performance outcomes continue to reflect the ongoing unpredictable operating environment caused by the COVID-19 pandemic. As we support the aviation industry through its recovery from the current disruption and beyond, we continue to see below-normal levels of demand, which still require similar levels of service to ensure business continuity and ongoing provision of safety-critical services. Planned outcomes are designed to best support industry recovery based on continued relaxation of domestic state borders, the successful rollout of COVID-19 vaccinations and opening of international borders; therefore they are subject to high levels of volatility.

Significant Attributable Safety Occurrences0000
On-Time Performance80%80%80%80%
Customer Satisfaction Score>71%>72%>73%>75%
Total Recordable Injury Frequency Rate<4.5<4.0<4.0<3.0
Employee Engagement>60%>FY2022 Result>FY2023 Result>FY2024 Result
Cost per Instrument Flight Rules Flight Hour ($/hr)525375330330
Return on Assets(0.1%)1.7%1.5%2.4%
Total Environmental FootprintSet baseline< 2%< 2%< 2%