Performance
Our focus on delivering outcomes ensures we continue to connect people with their world safely.
Our strategic performance measures ensure that we continue to be recognised as an industry leader and valued service provider.
We are driven to succeed by our people, technology, investments and the decisions we make.
We monitor our performance against a set of key performance indicators as outlined in Table 1.
Our performance indicators are balanced against our 3 strategic pillars: Customers, People and Financials. They support, inform and drive our decision-making..
Table 1: Corporate Plan KPIS
Performance outcomes reflect the current volatile operating environment caused by the COVID-19 pandemic. The outcomes reflect below-normal levels of demand which still require similar level of service to ensure business continuity and ongoing provision of safety critical services. Planned outcomes are based on continued relaxation of domestic state borders and the successful roll out of COVID-19 vaccinations and opening of international borders and are subject to high levels of volatility.
| 2020-21 Target | 2021-22 Target | 2022-23 Target | 2023-24 Target | 2024-25 Target | |
|---|---|---|---|---|---|
| CUSTOMERS | |||||
| Significant Attributable Safety Occurrences | 0 | 0 | 0 | 0 | 0 |
| Arrival Airborne Delay (median) - minutes | 0.4 | 0.4 | 0.4 | 0.4 | 0.4 |
| Arrival Airborne Delay (75th percentile) - minutes | 3.1 | 3.1 | 3.1 | 3.1 | 3.1 |
| Customer Satisfaction Score | >70% | >70% | >80% | >80% | >80% |
| PEOPLE | |||||
| Lost Time Injury Frequency Rate | <3.0 | <2.0 | <1.5 | <1.5 | <1.0 |
| People Engagement | >47% | >2020-21 Result | >2021-22 Result | >2022-23 Result | >2023-24 Result |
| Diversity | >38% | >2020-21 Result | >2021-22 Result | >2022-23 Result | >2023-24 Result |
| FINANCIALS | |||||
| Cost per Instrument Flight Rules Flight Hour ($) | 890 | 525 | 375 | 330 | 330 |
| Return on Assets | (12.3%) | (21.0%) | (4.8%) | 1.4% | 2.7% |