Year In Review

Airservices Year In Review

We have continued to keep our skies safe and deliver efficient services.

Total Movements

+3.6M

2019-20

3.0M

2020-21

3.1M

2021-22

Change from 2020-21

17%

Domestic airline traffic

48%

International airline traffic

9%

General aviation

0

Significant attributable safety occurrences

ATM

since 2010-11

ARFF

since 2015-16

3108

Total ARFF callouts

325

Aviation incidents responded to by ARFF

3

Lives saved

Financials

Like many across the aviation sector, our financial performance has been significantly impacted.

68.5%

Increase in airways revenue to $551M compared to 2020-21

$358M

Underlying net loss after tax

+$495M

in Government support requested and pending budget approval

$100M

Cost savings delivered

$534

Cost per IFR flight hour

-26.3%

Return on assets

90%

pre-COVID domestic capacity and 50% international

Customer

We support a range of customers who derive value from our services.

81%

Customer Satisfaction Score

$171M

In Capital Investment for 2021-22

Civil Military Air Traffic Management System (CMATS) — formal testing of CMATS Release Zero Block One now complete

Transferred approach services provided at Hobart, Launceston, Mackay and Rockhampton to our Melbourne and Brisbane Services Centres

Significant progression of Digital Aerodrome Services (DAS) with a contract executed for the Visual Reproduction System (VRS)

Surveillance Flight Information Service (SFIS) implemented successfully at Ballina and Mangalore

People

We are continuing our culture transformation journey to build a safe and inclusive workplace for all.

68%

People Engagement Index
(Average of 4 quarterly results for 2021-22)

65

Welcomed Air Traffic Controllers

Bringing new and increasingly diverse talent into our service delivery teams

24

Welcomed Aviation Rescue Fire Fighters