Owner Performance

Reform our revenue, cost model and financing structure to be more efficient, flexible and sustainable.

KPI Results

2019-20 Result2020-21 Result2021-22 Target12021-22 Result
Cost per Instrument Flight Rules Flight Hour
Our cost per instrument flight rules (IFR) flight hour ($/hour)
$367$568$525$534
Return on Assets (RoA)
Airservices annual earnings as a percentage of assets
-1.3%-2.1%-0.1%2-26.3%
Total Environmental FootprintSet Baseline241,510 tCO2e

  1. Source: Airservices 2021-22 Corporate Plan, page 17.
  2. The 2021-22 Return on Assets (RoA) target was updated to -20.4% after the publication of the Corporate Plan to reflect the decision to report the $550m in Government revenues in last financial year.

 

Analysis

Our financial performance reflects the adverse impact on revenue of reduced traffic associated with state-imposed lockdowns and domestic and international border closures during the COVID-19 Delta variant outbreak. These restrictions, experienced during the first three-quarters of the year, have had a dramatic impact on demand and revenue.

Throughout the year we have achieved $100 million in cost savings as a result of the implementation of our new operating model team designs, Retirement Incentive Scheme and other cost saving measures.

Domestic traffic has improved throughout the year to almost 90% capacity and forecast to remain relatively strong, however international is only at 50% of pre-COVID capacity, and we anticipate that the path to the aviation market recovery will be ongoing until 2024-25. Therefore, further Government equity funding is being sought to make our balance sheet stronger so that we can continue to fund our services and deliver our future investments.

Work to support our aspirations to become carbon neutral is continuing, with our environmental footprint (energy, waste and emissions profiles) baseline being calculated at 241,510 tCO2e per annum. This also establishes and aligns our reporting and calculations with leading practices.

 

Outcomes Achieved

OWNER INITIATIVESACHIEVEMENTS
Environmental Sustainability
We are uniquely positioned to play a leading role in improving the environmental sustainability across the aviation ecosystem. We will partner with the aviation industry to reduce aircraft emissions and noise, and strengthen our own organisational commitments to preserve biodiversity, promote health, minimise pollution and reduce our total environmental footprint.
  • We launched our environmental sustainability strategy, defining and baselining our environmental footprint by site so that all future resource use reduction initiatives can be measured against the baseline and with real time data about our energy consumption.

  • The Per- and Poly-fluoroalkyl substances (PFAS) program continues to actively implement management actions, advancing its Site Characterisation Workstream with the award of multiple "Tranche 2" Detailed Site Investigations contract. We continue to develop risk-based remediation strategies to address PFAS at our airport leased areas.

  • As part of the Per- and Poly-fluoroalkyl substances (PFAS) program, we have continued to reinforce and strengthen our relationships with key stakeholders including the Department of Infrastructure, Transport, Regional Development and Communications and the Arts including its Airport Environmental Officers, Airport Operators and State/Territory regulators and agencies and other interest groups, as we seek to manage existing PFAS contamination.
  • Community Engagement
    Minimise the impact of aviation noise on communities where practicable through improved balancing of competing flight path design constraints, the expansion of flight path monitoring data and Continuous Descent Operations benefits through OneSKY.
  • We made significant progress in the rollout of our 'Aircraft in Your Neighbourhood' initiative across the Melbourne, Sunshine Coast, Gold Coast and Hobart areas, as well as further expanded across the Sydney basin to cover Camden and Bankstown.

  • We are well progressed with our Post Implementation Review (PIR) of flight paths and airspace changes associated with Brisbane Airport's new parallel runway. The PIR process included extensive community engagement opportunities, including the consideration of community-suggested measures to mitigate aircraft noise. We appointed global air traffic management advisor, Trax International, to independently review and make improvement recommendations across all aspects of the design and conduct of the PIR or Brisbane airspace. The interim report has been received and the improvement options are currently under review.

  • The Aircraft Noise Ombudsman (ANO) report on the Brisbane New Parallel Runway Multiple Complaints Investigation was received in August 2021. A Management and Board response accepting the recommendations has been published, with all actions currently being implemented.

  • We continue to apply our Flight Path Design Principles and the Community Engagement Framework to improve community outcomes.
  • Cost-saving Measures
    Sustain and build on the savings in 2021-22 by reducing demand-driven expenditure and identifying process changes to ensure that expenditure is minimised as air traffic returns.
  • We achieved $100 million in underlying savings for the financial year compared to our pre-COVID corporate plan.
  • Supplier Engagement
    Work with suppliers to find appropriate solutions to harvest incremental and sustainable savings. Establish scalable and flexible cost structures to move away from static fixed cost structures.
  • Throughout the year we successfully negotiated $5 million in annualised savings with our major suppliers, with negotiations set to continue.
  • Liquidity Management / Gearing Strategy
    Agree acceptable financial KPIs/ratios, focused on sustainable debt and liquidity, during the pandemic and through the recovery phase to ensure ongoing financial sustainability.
  • The financial loss for the year and the slow recovery of international traffic resulted in us increasing our debt despite delivering further savings. Further Government equity funding is being sought to make our balance sheet stronger so that we can continue to fund our services and deliver our future investments.
  • Case Study

    Our Culture Journey

    We’re transforming our culture to one of trust with inclusion at its heart.

    Amplifying the voices of our people, establishing new human-centred policy frameworks, overhauling recruitment processes, building new inclusive facilities and lifting accountability to the executive level has boosted engagement, positive sentiment and attendance.

    We continue to transform our culture to support our future through the launch of our new purpose and values, leadership standard ”know me, focus me, value me”, creation of employee networks, wellbeing initiatives, connectivity platforms and a SafePlace for complaints.

    Our Values


    With the launch of our values and an emphasis of inclusion at the forefront, our senior female leaders have increased by 7%, our new people-centred complaints frameworks were developed and 3 inclusive employee networks were established: ELEVATE, Women@Airservices and Yakka Bunji.

    The following key milestones were achieved in 2021-22:

    • Launch of new employee values supported by the Living Our Values recognition program has seen more than 120 employees nominated
      and recognised
    • Establishment of SafePlace, built on best-practice framework for reporting bullying and harassment
    • 159 leaders participated in the Human Synergistics Lifestyles Inventory (LSI) leadership development
    • New HR operating model including a tier-one employee support team
    • New talent attraction and recruitment strategy to drive diverse candidates
    • Implementation of Workplace by Facebook, an open internal communications platform to increase cross-functional collaboration
    • Launch of new Support Program to support mental wellbeing
    • Champions of Change Coalition for gender equality

    “We are transforming our culture to support
      our future.”