Performance

Our strategic performance measures ensure that we continue to be recognised as an industry leader and valued service provider.

We are driven to succeed by our people, technology, investments and the decisions we make.

We monitor our performance against a set of key performance indicators as outlined in the key performance indicators table below.

Our performance indicators are balanced against the broad criteria of safety, financial stewardship, operational efficiency, industry outcomes, and organisational capacity. They support, inform and drive our decision-making.

Through the decisions we make we ensure we are:

 

  • Safe and Secure:
    our most important consideration is always the safety of air navigation
  •  

  • Valued and accountable:
    we deliver services that are valued by our customers and community that are environmentally responsible
  •  

  • Efficient and commercial:
    we make customer-centre and commercially rigorous decisions and commit to continually improving the way we do business
  •  

  • Innovative:
    we embrace and invest in innovation to build the airservices of tomorrow.

 

Performance Criteria

 

Key Performance Indicators

 

Safety

 
2019-20
2020-21
2021-22
2022-23
2023-24
Significant attributable safety occurrences (ATM)
0
0
0
0
0
Significant attributable safety occurrences (ARFFS)
0
0
0
0
0
Lost time injury frequency rate
<1.5
<1
<1
<1
<1

 

Financial Stewardship

 
2019-20
2020-21
2021-22
2022-23
2023-24
Net profit after tax ($)
55.7m
53.5m
54.9m
51.3m
51.4m
Return on Assets
5.9%
5.2%
5.0%
4.3%
3.7%

 

Business Operations / Efficiency

 
2019-20
2020-21
2021-22
2022-2023
2023-24
Productivity: Total operating cost per IFR flight hour ($/hr)
347
349
349
351
351

 

Industry Outcomes

 
2019-20
2020-21
2021-2022
2022-23
2023-24
Arrival airborne delay (minutes)-Median
(high-volume operations)
0.6
0.6
0.6
0.4
0.4
Arrival airborne delay (minutes)
75th percentile
(high-volume operations)
3.3
3.2
3.1
3.1
3.1
Customer satisfaction
≥70%
≥70%
≥80%
≥80%
≥80%

 

Organisational Capability

 
2019-20
2020-2021
2021-2022
2022-23
2023-24
Employee engagement index
> 2018-19 Result
> 2019-20 Result
> 2020-21 Result
> 2021-22 Result
> 2022-23 Result
Inclusion index
> 2018-19 Result
> 2019-20 Result
> 2020-21 Result
> 2021-22 Result
> 2022-23 Result