Privacy

We promote a culture of privacy that values and protects personal information. It is supported by the steps we take to ensure compliance with the Privacy Act 1988 (Privacy Act) and the Privacy (Australian Government Agencies—Governance) APP Code 2017, which includes the Australian Privacy Principles and the Notifiable Data Breach Scheme. We also undertake privacy impact assessments (PIA) and through these measures we identify, manage and mitigate any privacy concerns and impacts that may arise in our proposed and current projects and activities.

Our Privacy Policy is available at www.airservicesaustralia.com/privacy-policy.

Airservices did not receive any complaints made under the Privacy Act during the year.

Freedom of information (FOI)

We are required to publish information as part of the Information Publication Scheme (IPS) in accordance with the Freedom of Information Act 1982 (FOI Act).

Our FOI disclosure log lists information released in response to FOI access requests. The disclosure log and IPS are available at www.airservicesaustralia.com/ about-us/freedom-of-information/

Information is not published on the disclosure log or the IPS if it:

• contains personal or business details, rendering it unreasonable to publish
• is exempt from release under the FOI Act
• has been published or released outside the FOI Act.

During 2023–24, we received 87 applications under the FOI Act, consisting of 85 primary requests and 2 requests for internal reviews.

Over this same timeframe we finalised 82 applications under the FOI Act consisting of 80 primary requests and 2 internal reviews. The Information Commissioner also notified us that they had finalised consideration of 5 applications for review of Airservices decisions.

Commonwealth Ombudsman activity

In May 2024, the Commonwealth Ombudsman issued a notice to Airservices pursuant to section 8 of the Ombudsman Act 1976 indicating that the Ombudsman had accepted a complaint from the Brisbane Flightpath Community Alliance (BFPCA) and opened an investigation into Airservices’ management of the impact of aircraft noise on Brisbane residents.

Airservices is working with the Ombudsman to respond to their enquiries and the investigation, which is ongoing.

Fair Work Commission (FWC)

On 18 April 2024 the FWC approved the Airservices Australia Enterprise Agreement 2024–2026 which commenced operation on 25 April 2024.

On 15 July 2024 the FWC approved the Airservices Australia (Aviation Rescue and Fire Fighting) Enterprise Agreement 2024–2027 which commenced operation on 22 July 2024.

On 17 July 2024 we submitted the Airservices Australia (Air Traffic Control and Supporting Air Traffic Services) Enterprise Agreement 2024–2027 to the FWC for approval. The agreement has not been approved as at the time of preparing this report.

No other enterprise agreements were submitted to the FWC for review or approval during the reporting period.

Judicial decisions and reviews by outside bodies

No judicial or tribunal decisions were made during the reporting period that have had or may have had a significant effect on our operations.

Adverse effect of non-commercial commitments

No non-commercial commitments were recorded in 2023–24.