2% increase
From pre-pandemic (2018-19)
Our year in review
We continue to keep our skies safe and to deliver efficient services.
Total movements
0
Significant attributable
safety occurrences
Air traffic management (ATM) - since 2010-11
Aviation rescue fire fighting (ARFF) - since 2015-16
3.1M
2021-223.8M
2022-233.9M
2023-24
2.5
compared to 2022-23
Top 4 airports combined increased by 8.9% comprising:
10.8% increase in Melbourne
10.0% increase in Brisbane
5.4% increase in Sydney
(Kingsford Smith)
12% increase in Perth
Change from 2022-23
2
Domestic aviation traffic
29
International aviation traffic
5% reduction
From pre-pandemic (2018-19)
1
General aviation
10% reduction
From pre-pandemic (2018-19)
4,403
Total ARFF service callouts
366
Aviation-related incidents responded to by ARFF service
20
Lives savedService performance
Traffic patterns improved across the Australian aviation network during the year, and we prioritised our focus on improving service performance while delivering our services safely and efficiently.
We recognised that our service reliability did not consistently meet the high standards expected by our customers and stakeholders, nor the standards we expect of ourselves.
Throughout the year, we worked on building our service resilience and adding flexibility to increase operational capacity. We invested in infrastructure and frontline service improvements to strengthen our service delivery capabilities, building resilience to meet the needs of our owner, customers and communities.
83
Planned capacity delivered as percentage of time
(Top 4 airports monthly average)99.7
ARFF service availability
(% Service availability at published category [unless impacted by an unforeseeable contingency])67 
Ground delay (hours) attributable to Airservices
(Top 4 airports monthly average)14 
Cancellations attributable to Airservices
(Top 4 airports monthly average)
Financial performance
Like other organisations within the aviation sector ecosystem, our financial performance continues to remain challenging, with some volatility in traffic recovery during the year.
-8.1
Return on assets
$162M
Underlying net
loss after tax
(21% improvement
compared to 2022-23)
$404
Cost per instrument flight rules flight hour
Fostering a high performance culture
We are continuing our culture transformation journey to build a safe and inclusive workplace for all.
53
New endorsed air traffic controllers
(Includes both newly licensed and experienced air traffic controllers)
45
New aviation rescue fire fighters
503
Leaders completed the Propel Leadership Program
(99% target audience)
80
